Custompay AppInternal network — outage
critical Resolvedstarted 2026-08-18 19:23 UTC · resolved 2026-08-18 19:56 UTC · Affected: Internal network
Resolved
2026-08-18 19:56 UTC
The network issue has been resolved and connectivity has been restored. We are continuing to monitor the network to ensure stability.
Monitoring
2026-08-18 19:52 UTC
“Internal network” is working again (watching for stability).
Investigating
2026-08-18 19:23 UTC
Outage detected automatically: “Internal network” changed to “major outage”.
Postmortem
Network access controls were being reconfigured to address a security issue where devices had broader access than intended. During the change, the required rules for server access were not applied, which caused the internal network outage.
The missing rules have now been added and connectivity has been fully restored.